:root {
  --bg: #f5f6f8; --surface: #ffffff; --surface-2: #f0f2f5; --border: #e2e5ea;
  --text: #1c2230; --muted: #6b7280; --primary: #4f46e5; --primary-hover: #4338ca; --on-primary: #fff;
  --ok-bg: #e7f6ec; --ok: #17733a; --err-bg: #fdecec; --err: #b42318; --info-bg: #eef2ff; --info: #3730a3;
  --s-open: #2563eb; --s-progress: #b45309; --s-waiting: #7c3aed; --s-resolved: #15803d; --s-closed: #6b7280;
  --p-low: #6b7280; --p-normal: #2563eb; --p-high: #c2410c; --p-urgent: #dc2626;
  --internal: #fff8e6; --internal-border: #f2d38a;
  --radius: 10px; --shadow: 0 1px 2px rgb(0 0 0 / .05), 0 1px 6px rgb(0 0 0 / .04);
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #11141b; --surface: #1a1e27; --surface-2: #222733; --border: #2d3340;
    --text: #e6e8ee; --muted: #9aa1ae; --primary: #818cf8; --primary-hover: #a5b4fc; --on-primary: #11141b;
    --ok-bg: #12301e; --ok: #6ee7a0; --err-bg: #3a1717; --err: #fca5a5; --info-bg: #1e2147; --info: #c7d2fe;
    --s-open: #60a5fa; --s-progress: #fbbf24; --s-waiting: #c4b5fd; --s-resolved: #4ade80; --s-closed: #9ca3af;
    --p-low: #9ca3af; --p-normal: #60a5fa; --p-high: #fb923c; --p-urgent: #f87171;
    --internal: #2c2614; --internal-border: #6b5a22;
    --shadow: none;
  }
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; background: var(--bg); color: var(--text);
  font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 1.55rem; margin: .2rem 0 1rem; }
h2 { font-size: 1.1rem; margin: 1.6rem 0 .7rem; }
h3 { font-size: 1rem; margin: 0 0 .6rem; }
.wrap { max-width: 1120px; margin: 0 auto; padding: 0 16px; }
main.wrap { padding-top: 24px; padding-bottom: 48px; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
.center { text-align: center; }
.inline { display: inline; }

/* Topbar */
.topbar { background: var(--surface); border-bottom: 1px solid var(--border); }
.topbar-inner { display: flex; align-items: center; justify-content: space-between; gap: 12px; min-height: 58px; flex-wrap: wrap; }
.brand { font-weight: 700; font-size: 1.1rem; color: var(--text); }
.brand:hover { text-decoration: none; }
.logo { color: var(--primary); }
.nav { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; padding: 8px 0; }
.nav > a:not(.btn) { color: var(--muted); font-weight: 500; }
.nav > a.active { color: var(--text); }
.who { font-size: .9rem; }

/* Buttons & Formulare */
.btn { display: inline-block; border: 1px solid var(--border); background: var(--surface); color: var(--text);
  padding: 8px 14px; border-radius: 8px; font: inherit; font-weight: 500; cursor: pointer; }
.btn:hover { background: var(--surface-2); text-decoration: none; }
.btn-primary { background: var(--primary); border-color: var(--primary); color: var(--on-primary); }
.btn-primary:hover { background: var(--primary-hover); }
.btn-sm { padding: 5px 11px; font-size: .9rem; }
button.link { background: none; border: 0; color: var(--muted); font: inherit; cursor: pointer; padding: 0; }
button.link:hover, a.link:hover { color: var(--text); }
a.link { color: var(--muted); }

input, select, textarea { width: 100%; font: inherit; color: var(--text); background: var(--surface);
  border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--primary); outline-offset: -1px; border-color: transparent; }
textarea { resize: vertical; }
.form { display: flex; flex-direction: column; gap: 14px; }
.form label { display: flex; flex-direction: column; gap: 5px; font-weight: 500; font-size: .92rem; }
.form .row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.actions { display: flex; justify-content: flex-end; align-items: center; gap: 12px; flex-wrap: wrap; }
.actions .check { margin-right: auto; }
label.check { flex-direction: row !important; align-items: center; gap: 8px !important; font-weight: 400 !important; }
label.check input { width: auto; }

/* Karten & Layout */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; box-shadow: var(--shadow); }
.auth { max-width: 400px; margin: 40px auto; }
.narrow { max-width: 720px; margin: 0 auto; }
.back { display: inline-block; color: var(--muted); margin-bottom: 10px; font-size: .9rem; }
.page-head { display: flex; justify-content: space-between; align-items: center; }
.empty { text-align: center; padding: 40px 18px; }

.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 16px; }
.flash-success { background: var(--ok-bg); color: var(--ok); }
.flash-error { background: var(--err-bg); color: var(--err); }
.flash-info { background: var(--info-bg); color: var(--info); }

/* Kennzahlen */
.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 16px; }
.stat { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px;
  display: flex; flex-direction: column; color: var(--muted); box-shadow: var(--shadow); font-size: .9rem; }
.stat:hover { text-decoration: none; border-color: var(--primary); }
.stat .n { font-size: 1.7rem; font-weight: 700; color: var(--text); line-height: 1.2; }
.stat-accent .n { color: var(--primary); }

.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 16px; padding: 12px; }
.filters input { flex: 2 1 220px; }
.filters select { flex: 1 1 140px; width: auto; }

/* Tabellen */
.table-card { padding: 0; overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 11px 14px; border-bottom: 1px solid var(--border); vertical-align: middle; }
th { font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); font-weight: 600; background: var(--surface-2); }
tbody tr:last-child td { border-bottom: 0; }
table.tickets tbody tr { cursor: pointer; }
table.tickets tbody tr:hover { background: var(--surface-2); }
.title { color: var(--text); font-weight: 500; margin-right: 6px; }

/* Badges */
.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: .78rem; font-weight: 600;
  white-space: nowrap; border: 1px solid currentColor; color: var(--muted); }
.status-open { color: var(--s-open); } .status-in_progress { color: var(--s-progress); }
.status-waiting { color: var(--s-waiting); } .status-resolved { color: var(--s-resolved); }
.status-closed { color: var(--s-closed); }
.prio-low { color: var(--p-low); } .prio-normal { color: var(--p-normal); }
.prio-high { color: var(--p-high); } .prio-urgent { color: var(--p-urgent); background: var(--err-bg); }
.role { font-size: .72rem; font-weight: 600; padding: 1px 7px; border-radius: 6px; background: var(--surface-2); color: var(--muted); }
.role-admin { background: var(--info-bg); color: var(--info); }
.role-agent { background: var(--ok-bg); color: var(--ok); }

/* Ticket-Detail */
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 290px; gap: 20px; align-items: start; }
.ticket-head h1 { margin: .1rem 0 .5rem; }
.badges { display: flex; gap: 6px; flex-wrap: wrap; }
.meta { margin: 12px 0; }
.body { white-space: pre-wrap; overflow-wrap: anywhere; }
.timeline { display: flex; flex-direction: column; gap: 10px; margin-bottom: 14px; }
.comment { padding: 14px 16px; }
.comment.staff { border-left: 3px solid var(--primary); }
.comment.internal { background: var(--internal); border-color: var(--internal-border); border-left: 3px solid var(--internal-border); }
.comment-head { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 6px; }
.internal-badge { color: var(--s-progress); }
.event { padding: 0 6px; }
.side { position: sticky; top: 16px; }
dl { margin: 0 0 14px; display: grid; grid-template-columns: auto 1fr; gap: 8px 12px; font-size: .92rem; }
dt { color: var(--muted); }
dd { margin: 0; }

/* Gruppen & Rechte */
.btn-danger { color: var(--err); border-color: var(--err); margin-top: 14px; }
.btn-danger:hover { background: var(--err-bg); }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border: 1px solid var(--border);
  border-radius: 999px; font-size: .85rem; cursor: pointer; background: var(--surface); }
.chip input { width: auto; margin: 0; }
.chip:has(input:checked) { border-color: var(--primary); background: var(--info-bg); color: var(--info); }
.chip:has(input:disabled) { cursor: not-allowed; opacity: .7; }
.chip-static { cursor: default; font-size: .78rem; background: var(--surface-2); }
.group-form { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
fieldset.perms { border: 1px solid var(--border); border-radius: 8px; padding: 10px 14px; margin: 0;
  display: flex; flex-direction: column; gap: 10px; }
fieldset.perms legend { font-weight: 600; font-size: .92rem; padding: 0 4px; }
label.perm { flex-direction: row !important; align-items: flex-start; gap: 10px !important; font-weight: 400 !important; cursor: pointer; }
label.perm input { width: auto; margin-top: 4px; }
label.perm > span { display: flex; flex-direction: column; }
.member { padding: 6px 0; border-bottom: 1px solid var(--border); }
.member:last-of-type { border-bottom: 0; }
tr.clickable { cursor: pointer; }
tr.clickable:hover { background: var(--surface-2); }

/* Hotels & Kategorien */
.req { color: var(--err); }
.form label.chip { flex-direction: row; align-items: center; gap: 6px; font-weight: 400; padding: 5px 12px; }
.hint { margin: 0; }
.field-error { color: var(--err); margin: 0; }
fieldset.invalid { border-color: var(--err); }
.tabs { display: flex; gap: 4px; background: var(--surface-2); padding: 3px; border-radius: 8px; }
.tabs a { padding: 5px 12px; border-radius: 6px; color: var(--muted); font-weight: 500; font-size: .9rem; }
.tabs a:hover { text-decoration: none; color: var(--text); }
.tabs a.active { background: var(--surface); color: var(--text); box-shadow: var(--shadow); }
.right { text-align: right; }
.nowrap { white-space: nowrap; }
tr.archived td { opacity: .6; }
tr.editing td { background: var(--info-bg); }
.inline-edit { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.inline-edit input { flex: 1 1 180px; width: auto; }
.btn-danger-sm { color: var(--err); }
.btn-danger-sm:hover { background: var(--err-bg); }

/* Freischaltung */
.count { display: inline-block; min-width: 18px; padding: 0 5px; border-radius: 999px; background: var(--p-urgent);
  color: #fff; font-size: .72rem; font-weight: 700; text-align: center; line-height: 18px; }
tr.pending td { background: var(--internal); }
.status-progress-badge { color: var(--s-progress); }
.big-icon { font-size: 2.2rem; }

/* Datei-Anhänge */
.dropzone { display: flex !important; flex-direction: row !important; align-items: center; gap: 14px !important;
  border: 2px dashed var(--border); border-radius: 10px; padding: 16px; cursor: pointer; font-weight: 400 !important; }
.dropzone:hover, .dropzone.drag { border-color: var(--primary); background: var(--info-bg); }
.dropzone input[type=file] { position: absolute; width: 1px; height: 1px; opacity: 0; }
.dropzone:focus-within { outline: 2px solid var(--primary); }
.dz-icon { font-size: 1.6rem; }
.file-list { list-style: none; margin: 8px 0 0; padding: 0; font-size: .88rem; display: flex; flex-direction: column; gap: 3px; }
.file-list li::before { content: "• "; color: var(--muted); }
.file-list li.field-error::before { content: "⚠ "; }
.attachments { margin-top: 16px; padding-top: 12px; border-top: 1px solid var(--border); }
.attachments ul { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.attachments li { display: flex; gap: 10px; align-items: baseline; flex-wrap: wrap; overflow-wrap: anywhere; }

/* E-Mail-Einstellungen */
.form label.inline-number { flex-direction: row; align-items: center; gap: 8px; font-weight: 400; }
.form label.inline-number input { width: 80px; }

section.stack { display: flex; flex-direction: column; gap: 16px; }
.form label.inline-number select.unit-select { width: auto; }
.file-deleted { color: var(--muted); text-decoration: line-through; }

/* Passwortregeln */
.pw-rules { list-style: none; margin: -6px 0 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 2px 12px; font-size: .82rem; color: var(--muted); }
.pw-rules li::before { content: "○ "; }
.pw-rules li.ok { color: var(--good-text); }
.pw-rules li.ok::before { content: "✓ "; }

/* Sprachumschalter */
.lang-switch { display: inline-flex; border: 1px solid var(--border); border-radius: 6px; overflow: hidden; }
.lang-switch a { padding: 2px 8px; font-size: .78rem; font-weight: 600; color: var(--muted); }
.lang-switch a + a { border-left: 1px solid var(--border); }
.lang-switch a:hover { text-decoration: none; color: var(--text); background: var(--surface-2); }
.lang-switch a.active { background: var(--primary); color: var(--on-primary); }

/* Kommentar-Anhänge */
.comment-upload { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.file-btn { flex-direction: row !important; display: inline-flex !important; align-items: center; gap: 6px;
  border: 1px dashed var(--border); border-radius: 8px; padding: 6px 12px; cursor: pointer; font-weight: 500 !important; }
.file-btn:hover, .file-btn:focus-within { border-color: var(--primary); background: var(--info-bg); }
.file-btn input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.comment-files { list-style: none; margin: 8px 0 0; padding: 8px 0 0; border-top: 1px dashed var(--border);
  display: flex; flex-direction: column; gap: 4px; font-size: .9rem; overflow-wrap: anywhere; }

/* Passwort */
.label-row { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.label-row a { font-weight: 400; }
.who-link { color: inherit; }
.pw-action { margin-top: 6px; }
.reset-options { display: grid; gap: 16px; margin-top: 16px; }
.reset-options h3 { margin: 0; }
.reset-options p { margin: 0; }
.reset-options .btn { align-self: flex-start; }
.warn { color: var(--s-progress); margin: 0; }
.secret-box { margin: 16px 0; }
.secret-row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin: 8px 0 12px; }
.secret-row code { font: 600 1.25rem/1.3 ui-monospace, Consolas, monospace; background: var(--surface-2);
  padding: 8px 12px; border-radius: 8px; letter-spacing: .04em; user-select: all; }
.secret-row code.wrap { font-size: .85rem; overflow-wrap: anywhere; letter-spacing: 0; }

/* Dashboard – Diagrammfarben (Kategorie-Slots 1+2, validierte Referenzpalette) */
:root {
  --series-1: #2a78d6; --series-2: #eb6834;
  --chart-grid: #e1e0d9; --chart-axis: #c3c2b7; --chart-muted: #898781;
  --good-text: #006300; --bad-text: #b42318;
}
@media (prefers-color-scheme: dark) {
  :root {
    --series-1: #3987e5; --series-2: #d95926;
    --chart-grid: #2c2c2a; --chart-axis: #383835;
    --good-text: #0ca30c; --bad-text: #fca5a5;
  }
}
.dash-filters { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.dash-filters select { width: auto; }
.kpis { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
.kpi { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px;
  display: flex; flex-direction: column; gap: 2px; box-shadow: var(--shadow); min-width: 0; }
.kpi-label { color: var(--muted); font-size: .85rem; }
.kpi-value { font-size: 1.7rem; font-weight: 600; line-height: 1.25; }
.delta { font-size: .8rem; }
.delta.good { color: var(--good-text); }
.delta.bad { color: var(--bad-text); }
.chart-card { margin-bottom: 16px; position: relative; }
.chart-card h2, .dash-grid h2 { margin: 0; font-size: 1rem; }
.dash-grid p.muted { margin: 2px 0 12px; }
.chart-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; margin-bottom: 8px; }
.chart-head p { margin: 2px 0 0; }
.legend { list-style: none; margin: 0; padding: 0; display: flex; gap: 14px; font-size: .85rem; color: var(--muted); }
.legend li { display: flex; align-items: center; gap: 6px; }
.key { display: inline-block; width: 14px; height: 3px; border-radius: 2px; }
.key-1 { background: var(--series-1); }
.key-2 { background: var(--series-2); }
.line-chart { width: 100%; min-height: 240px; position: relative; }
.line-chart svg { display: block; width: 100%; height: auto; overflow: visible; }
.line-chart .grid { stroke: var(--chart-grid); stroke-width: 1; }
.line-chart .axis { stroke: var(--chart-axis); stroke-width: 1; }
.line-chart .tick { fill: var(--chart-muted); font-size: 11px; font-variant-numeric: tabular-nums; }
.line-chart .line { fill: none; stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
.line-chart .line.series-1 { stroke: var(--series-1); }
.line-chart .line.series-2 { stroke: var(--series-2); }
.line-chart .dot { stroke: var(--surface); stroke-width: 2; }
.line-chart .dot.series-1 { fill: var(--series-1); }
.line-chart .dot.series-2 { fill: var(--series-2); }
.line-chart .crosshair { stroke: var(--chart-axis); stroke-width: 1; }
.chart-tip { position: absolute; top: 64px; background: var(--surface); border: 1px solid var(--border);
  border-radius: 8px; padding: 8px 10px; font-size: .82rem; box-shadow: 0 4px 14px rgb(0 0 0 / .12);
  display: flex; flex-direction: column; gap: 3px; pointer-events: none; white-space: nowrap; margin-left: 18px; }
.chart-tip span { display: flex; align-items: center; gap: 6px; }
.chart-tip b { margin-left: auto; padding-left: 12px; font-variant-numeric: tabular-nums; }
.table-view { margin-top: 8px; }
.table-view summary { cursor: pointer; color: var(--muted); }
.table-view table { margin-top: 8px; max-width: 420px; }
.table-view th, .table-view td { padding: 5px 10px; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.empty-chart { padding: 24px 0; text-align: center; }
.dash-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 16px; }
.barlist { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 9px; }
.barlist li { display: grid; grid-template-columns: minmax(90px, 38%) 1fr auto; align-items: center; gap: 10px; font-size: .88rem; }
.bl-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bl-track { height: 14px; display: flex; align-items: center; }
.bl-bar { display: block; height: 14px; background: var(--series-1); border-radius: 0 4px 4px 0; }
.barlist li.other .bl-bar { background: var(--chart-muted); opacity: .6; }
.barlist li.other .bl-label { color: var(--muted); }
.bl-value { font-variant-numeric: tabular-nums; text-align: right; min-width: 2ch; }
@media (max-width: 1000px) { .kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 560px) {
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .dash-grid { grid-template-columns: 1fr; }
}

/* Sortierung & Seitenaufteilung */
th.sortable { padding: 0; }
th.sortable a { display: flex; align-items: center; gap: 4px; padding: 11px 14px; color: inherit; white-space: nowrap; }
th.sortable a:hover { color: var(--text); text-decoration: none; background: var(--border); }
th.sortable .arrow { font-size: .7rem; opacity: .35; }
th.sorted { color: var(--primary); }
th.sorted .arrow { opacity: 1; }
.list-bar { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin: 0 2px 8px; }
.list-tools { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.list-tools label { display: flex; align-items: center; gap: 6px; color: var(--muted); }
.list-tools select { width: auto; padding: 4px 8px; }
.show-sm { display: none !important; }
.pager { display: flex; justify-content: center; align-items: center; gap: 10px; margin: 16px 0; flex-wrap: wrap; }
.pager .pages { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.pager .page { min-width: 34px; height: 34px; display: inline-flex; align-items: center; justify-content: center;
  border-radius: 8px; border: 1px solid var(--border); background: var(--surface); color: var(--text); font-size: .9rem; }
.pager a.page:hover { border-color: var(--primary); text-decoration: none; }
.pager .page.current { background: var(--primary); border-color: var(--primary); color: var(--on-primary); font-weight: 600; }
.btn.disabled { opacity: .45; pointer-events: none; }
.btn:disabled { opacity: .45; cursor: not-allowed; }

/* Teams */
aside.side { display: flex; flex-direction: column; gap: 16px; }
.team-hint { margin-bottom: 16px; border-left: 3px solid var(--s-progress); }
.team-hint summary { cursor: pointer; }
.team-tickets { margin: 0; padding-left: 18px; display: flex; flex-direction: column; gap: 4px; font-size: .92rem; }
.team-badge { font-size: .72rem; }
.perm-title { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.status-line { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.test-form { margin: 10px 0 0; }
.rules { padding-left: 18px; margin: 0 0 12px; display: flex; flex-direction: column; gap: 6px; }
.mail-body { white-space: pre-wrap; font: .82rem/1.45 ui-monospace, Consolas, monospace; background: var(--surface-2);
  padding: 10px; border-radius: 6px; margin: 8px 0 0; max-width: 520px; }
details summary { cursor: pointer; }
span.check { display: flex; align-items: center; gap: 6px; font-weight: 400; }
span.check input { width: auto; }

@media (max-width: 820px) {
  .ticket-layout { grid-template-columns: 1fr; }
  .side { position: static; }
  .stats { grid-template-columns: repeat(2, 1fr); }
  .hide-sm { display: none; }
  .show-sm { display: flex !important; }
}
@media (max-width: 480px) {
  .form .row { grid-template-columns: 1fr; }
  .who { display: none; }
}